All systems and services are operating as normal

Planned Maintenance Notification: Multi Factor Authentication (MFA) on Webmail 23rd April 2025

As part of our commitment to quality and continual improvement, iomart will be carrying out updates from Wednesday, April 23rd 2025

The work will specifically involve the Webmail Services on Businessmail and Iomartmail. We are writing to inform you of our intention to carry out these updates.

What will happen?
Both Businessmail Webmail and Iomartmail Webmail will be upgraded to support Multi Factor Authentication (MFA)

When will the work be carried out?
The upgrade work on Businessmail Webmail will commence at 11:00 on 23rd April 2025 and last until 13:00 on 23rd April 2025

The upgrade work on Iomartmail Webmail will commence at 11:00 on 24th April 2025 and last until 13:00 on 24th April 2025

Who will be completing the work?
All updates to the Webmail Services will be carried out by our Iomart Infrastructure Team.

Will I experience downtime?
The outage will last no more than 2 hours. Webmail Services will still be accessible, however, users may be intermittently logged out.

Planned Maintenance Notification: Maintenance: DC5 – ACI Routing Migration 29th April 2025

As part of our commitment to quality and continual improvement, iomart will be carrying out maintenance on Tuesday, 29th April 2025.

The work will specifically involve the network in Data Centre Maidenhead (DC5). We are writing to inform you of our intention to carry out this
maintenance.

What will happen?
During the maintenance window, the resilient border nodes will be undergoing migration to higher capacity ports with minor reconfigurations to allow for further upgrades and platform expansion.

When will the work be carried out?
The maintenance work will commence at 23:00 (BST) on Tuesday, 29th April 2025 and last until 04:00 (BST) on Wednesday, 30th April 2025.

Who will be completing the work?
All updates to the DC5 devices will be carried out by our iomart network team.

Will I experience downtime?
Due to multiple levels of resiliency in the DC5 Data Centre Switching Fabric there is no expected interruption to services within DC5